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I need help

Where can I seek help and support?

If you need to seek help for your mental health in a non-emergency you should speak to your GP in the first instance.


If you are currently receiving a service from the Trust (such as support from a psychiatrist or care co-ordinator) make contact with them as soon as possible and refer to help given in your care plan.

If you need to talk to someone about how you are feeling or about your concerns please refer to the list of useful contact numbers below. Most of these lines are available 24 hours per day.

What is a mental health emergency?
A mental health crisis or emergency is when a person's mental or emotional state starts gets worse quickly. It can involve panic attacks, psychotic episodes (such as hallucinations or hearing voices), irrational, dangerous or suicidal behaviour or other behaviour which is out of control and could pose an immediate risk to the person or others. This could be the first time a person has experienced a crisis or could be the reoccurrence of an existing condition.

What should I do if there is an immediate risk?
If you have concerns for your mental state, or that of someone you know, where there is an immediate and serious danger to yourself or another person:


> Call 999 immediately for an ambulance or the police.

> Or you can also call 111 when you need medical advice fast but it's not a 999 emergency.
> If the person suffering a crisis is already receiving treatment call the emergency contact numbers given in their care plan or contact their mental health worker or care co-ordinator.


Useful contact numbers

Helpline numbers and voluntary organisations

Connect Helpline

For anyone who is in a crisis, feeling anxious, lonely, angry or depressed - or just needs someone to talk to. Callers are offered non-judgemental and empathic support and information about other services, if requested. Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point. Connect also provides emotional support to people who are carers. 

Freephone 0808 800 1212.

Available 6pm-2am every night of the year.


Dial House

Dial House is a safe place in times of crisis, available every Friday, Saturday, Sunday, Monday and Wednesday 6pm-2am. If you are feeling desperate or need someone to talk to then Dial House is a safe place to visit when you feel you can't cope - a sanctuary at times of mental distress. Visitors can use the house as ‘time out’ from a difficult situation or a home environment where they may feel unsafe or that may exacerbate their difficulties. Visitors can relax in a homely environment and can also gain one-to-one support from the team of crisis support workers. Dial House also has a family room, so parents in crisis can bring children with them. Visitors to and from the house can also be transported by taxi, to make their journey safe and comfortable.

Call 0113 260 9328 or text 07922 249452. 


Available every Friday, Saturday, Sunday, Monday and Wednesday 6pm-2am.

Dial House @Touchstone

Dial House@Touchstone is open 6pm-11pm on Tuesday and Thursday evenings at the Touchstone Support Centre. The service provides crisis support to people from Black and Minority Ethnic Groups and is a partnership between Leeds Survivor Led Crisis Service and Touchstone. The service is staffed by a manager, senior crisis support worker and three crisis support workers who are all from BME groups and provides a place of sanctuary, emotional support and information. Dial House@Touchstone is available for anyone from a BME group, including refugees and asylum Seekers and is a safe and confidential service. As with Dial House, transport and childcare are provided.

Call 0113 2609328, or text 07763 581 853.


Available Tuesdays and Thursdays from 6pm-11pm.


Confidential and non-judgemental emotional support whenever you need someone to talk to. 24 hours, seven days a week.

Call  Freephone on 116123 or 08457 90 90 90 

Available 24 hours, seven days a week.

Or email:

Elefriends (Mind)

Elefriends is a supportive online community where you can be yourself. We all know what it's like to struggle sometimes, but Elefriends is a safe place to listen, share and be heard.

NHS 111

You can call 111 when you need medical help fast, but it's not a 999 emergency. You will be assessed, given advice and directed straightaway to the local service that can help you best.

Call 111 Available 24 hours, seven days a week.

24-hour National Domestic Violence Helpline

This helpline is run in partnership between Women's Aid and Refuge and offers support, help and information to women who are experiencing, or who have experienced, domestic violence.

Call 0808 2000 247/08457 90 90 90.

Available 24 hours.


Drinkline is a national alcohol helpline providing counselling, support, advice and information.

Tel 0300 123 1110 

Available: Monday-Friday 9am-8pm, weekends 11am-4pm.

Beating Eating Disorders Adult Helpline

Beat (Beating eating Disorders) run an Adult helpline for anyone over the age of 18 and a Youthline for anyone under 25 who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends, or their relatives.

Adult helpline: 0345 634 1414 or email


Youthline:  0345 634 7650 or email


Helplines are open:

Monday, Tuesday and Wednesday: 1pm- 4pm

Frank helpline

The FRANK campaign helpline provides information and advice about drugs and information on local services. The Frank website provides information and an email service for users to send in questions.

Tel 0300 123 6600, available 365 days a year, 24 hours a day. The service can take calls in over 120 languages via a three way call with a translator.

Learning Disability Helpline (Mencap)

A helpline providing information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals working in the field.

Tel 0808 808 1111, available 8am-6pm.

Through the Maze Signposting and Information Service

For advice about Leeds-based learning disability support services and information about social activities, employment, respite, advocacy and much more.

Tel 0113 270 3233, Monday-Friday 9am-5pm.

Help with Trust services

The Patient Advice and Liaison Service (PALS)

PALS is a confidential and free service which can guide you through the different services and support groups provided by the Trust. The PALS team can also help you find ways to resolve any concerns you may have about any of our services.

Freephone: 0800 052 5790



Single Point of Access (SPA)

The SPA is available 24 hours, seven days a week. Staff at the SPA are from our crisis teams and are experienced in supporting people who have acute mental health problems. They will initially offer telephone advice and support but will undertake face to face assessments if required.  

Tel 0300 300 1485 

Individuals who are deaf/hard of hearing please text 07983 323867

Advocacy Services

Advonet (Advocacy for Mental Health and Dementia)

Advonet (Advocacy for Mental Health and Dementia) provide a range of free, confidential and independent advocacy services for people experiencing mental distress including dementia. They work with people living in any area or setting within Leeds, including their own home, residential or nursing care, hostel or hospital. They support people to speak up for themselves about any issue that is important to them. Advocates work under instruction which means that they listen to what you want and act on your behalf. Advonet also provide the Independent Mental Health Advocacy (IMHA) service under the Mental Health Act.

If you live in Leeds you can telephone Advonet on 0113 244 0606 open 8.30am-5pm or email:

York Advocacy

York Advocacy can support York residents who have an issue about any aspect of their NHS care or treatment.

If you live in York you can telephone York Advocacy on 01904 414357 or email: