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Who can I call if I need help?

If you currently receive a service from the Trust, such as a local community mental health team or psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.

If you do not receive any of our services, the best thing to do is to get in touch with your own GP. They will advise you and refer you to someone who can help.

If you are looking for support with an emotional issue, or need to speak to someone urgently, you may find one of the following telephone numbers helpful. Most of these lines are available 24 hours.

Single Point of Access at LYPFT

For urgent self-referrals, you can call 0300 300 1485. The team are available 24 hours, seven days a week. More information can be found by clicking here

Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) is a confidential and free service to guide you through the different services available at Leeds and York Partnership NHS Foundation Trust.
Freephone: 0800 0525 790

Confidential and non-judgemental emotional support whenever you need someone to talk to. Call 08457 90 90 90 or email 24 hours, seven days a week.

Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. Call 0845 767 8000. Available 6pm - 11pm.

NHS 111
You can now call 111 when you need medical help fast, but it's not a 999 emergency. You will be assessed, given advice and directed straightaway to the local service that can help you best. Available 24 hours, seven days a week. 

24 Hour National Domestic Violence Helpline
Run in partnership between Women's Aid and Refuge. To offer support, help and information to women who are experiencing, or who have experienced, domestic violence. Call 08457 90 90 90/ 0808 2000 247. Available 24hrs

Connect Helpline
For anyone who is in a crisis, feeling anxious, lonely, angry or depressed - or just needs someone to talk to. Callers are offered non-judgemental and empathic support and information about other services, if requested. Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point. Connect also receives funding to provide emotional support to people who are carers. Freephone 0808 800 1212, available 6pm till 10.30pm every night of the year.


Dial House
Dial House is a safe place in times of crisis. If you are feeling desperate or need someone to talk to then Dial House is a safe place to visit when you feel you can't cope - a sanctuary at times of mental distress. Visitors can use the house as time out from a difficult situation or a home environment where they may feel unsafe or that may exacerbate their difficulties. Visitors can relax in a homely environment and can also gain one to one support from the team of Crisis Support Workers. At Dial House we have a family room, so parents in crisis can bring children with them. We also transport visitors to and from the house by taxi, to make their journey safe and comfortable. Call 0113 260 9328, available every Friday, Saturday, Sunday and Monday 6pm - 2am.

Dial House @ Touchstone
Dial House @ Touchstone is open 6pm-11pm on Tuesday and Thursday evenings at the Touchstone Support Centre. The service provides crisis support to people from Black and Minority Ethnic Groups.

Dial House @ Touchstone is a partnership between Leeds Survivor Led Crisis Service and Touchstone. It brings together LSLCS’s expertise in providing crisis services and Touchstone’s in supporting people from BME groups. The service is staffed by a Manager, Senior Crisis Support Worker and three Crisis SupportWorkers who are all from BME groups. Dial House @ Touchstone provides a place of sanctuary, emotional support and information. It is a safe and confidential service.

Dial House @ Touchstone is available for anyone from a BME group, including Refugees and Asylum Seekers. As with Dial House, transport and childcare are provided.Call 0113 2609328.

Drinkline is a national alcohol helpline providing counselling, support, advice and information. Tel 0800 917 8282, available 24 hours, seven days a week.

Beating Eating Disorders Adult Helpline
Adult helpine for UK residents who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends, or their relatives. Tel 0845 634 1414, available Mon - Fri 10:30am - 8:30pm and Sat 1:00pm - 4:30pm. Closed on Sundays.

FRANK campaign helpline
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator. There is also a website providing information and an email service for users to send in questions which will be responded to. Tel 0800 776600, available 365 days a year, 24 hours a day

Learning Disability Helpline
The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals working in the field. Tel 0808 808 1111, available 9am - 5pm.

We work with people in York and North Yorkshire who have mental health issues to motivate and encourage them to reach their goals. Find out more at .Tel: 01904 623801.

Through the Maze Signposting and Information Service
We can speak to you and advise you about Leeds based support services. We have information about social activities, employment, respite, advocacy and much more. Tel: 0113 2691889, Monday to Friday 9 - 5 pm.

Elefriends (Mind)
Elefriends is a supportive online community where you can be yourself. We all know what it's like to struggle sometimes, but now there's a safe place to listen, share and be heard. Sign up at


A4MHD provide a range of independent advocacy services for people experiencing mental distress including dementia. A4MHD work with people living in any area or setting within Leeds, including their own home, residential or nursing care, hostel or hospital. They can support people to speak up for themselves about any issue that is important to them. A4MHD also provide the Independent Mental Health Advocacy (IMHA) service under the Mental Health Act. Visit for details.

Advocacy services are free, confidential and independent. Advocates work under instruction which means that they listen to what you want and act on your behalf.

If you have a concern or a complaint about the care and treatment you have received from us, the advocacy services can help you to feedback your experiences or make your complaint.

If you live in Leeds you can telephone Advonet on 0113 244 0606 or email

If you live in York you can telephone  York advocacy on 01904 414357 or email

If you live in North Yorkshire you can telephone Cloverleaf on 0300 012 4212 or email