If you currently receive a service from the Trust, such as a local community mental health team or psychiatrist, then make contact with them as soon as you can. It may be helpful to refer to your care plan, which should have details of who to contact in an emergency.
If you do not receive any of our services, the best thing to do is to get in touch with your own GP. They will advise you and refer you to someone who can help.
If you are looking for support with an emotional issue, or need to speak to someone urgently, you may find one of the following telephone numbers helpful. Most of these lines are available 24 hours.
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) is a confidential and free service to guide you through the different services available at Leeds and York Partnership NHS Foundation Trust.
Monday - Friday (9am-5pm)
Freephone: 0800 0525 790
08457 90 90 90
24 hours, seven days a week
Confidential and non-judgemental emotional support whenever you need someone to talk to.
0845 767 8000
Available 6pm - 11pm
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.
Available 24 hours, seven days a week
NHS Direct provides advice and information about health and the NHS so that people are better able to care for themselves and their families. The service aims to provide clinical advice to support self-care and appropriate self-referral to NHS services, as well as access to more general advice and information.
24 Hour National Domestic Violence Helpline
08457 90 90 90
0808 2000 247
Run in partnership between Women's Aid and Refuge. To offer support, help and information to women who are experiencing, or who have experienced, domestic violence.
Freephone 0808 800 1212
6pm till 10.30pm every night of the year
For anyone who is in a crisis, feeling anxious, lonely, angry or depressed - or just needs someone to talk to. Callers are offered non-judgemental and empathic support and information about other services, if requested. Connect supports people in crisis, as well as providing a preventative service, by supporting people before they reach crisis point. Connect also receives funding to provide emotional support to people who are carers.
08457 90 90 90
0113 260 9328
Every Friday, Saturday, Sunday and Monday 6pm - 2am
Dial House is a safe place in times of crisis. If you are feeling desperate or need someone to talk to then Dial House is a safe place to visit when you feel you can't cope - a sanctuary at times of mental distress. Visitors can use the house as time out from a difficult situation or a home environment where they may feel unsafe or that may exacerbate their difficulties. Visitors can relax in a homely environment and can also gain one to one support from the team of Crisis Support Workers. At Dial House we have a family room, so parents in crisis can bring children with them. We also transport visitors to and from the house by taxi, to make their journey safe and comfortable.
0800 917 8282
Available 24 hours, seven days a week.
Drinkline is a national alcohol helpline providing counselling, support, advice and information.
Beating Eating Disorders Adult Helpline
0845 634 1414
Available Mon - Fri 10:30am - 8:30pm and Sat 1:00pm - 4:30pm. Closed on Sundays.
Adult helpine for UK residents who wish to talk about eating disorders and obtain information about help available in their locality for themselves, their friends, or their relatives.
FRANK campaign helpline
Available 365 days a year, 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator. There is also a website providing information and an email service for users to send in questions which will be responded to.
Learning Disability Helpline
0808 808 1111
Available 9am - 5pm
The helpline provides information and advice on learning disability issues to callers including people with learning disabilities, their families and carers, and professionals working in the field.
We work with people in York and North Yorkshire who have mental health issues to motivate and encourage them to reach their goals. Find out more at www.mainstay-yorks.org.uk
Through the Maze Signposting and Information Service
T: 0113 2691889
Monday to Friday 9 - 5 pm.
We can speak to you and advise you about Leeds based support services. We have information about social activities, employment, respite, advocacy and much more.
Elefriends is a supportive online community where you can be yourself. We all know what it's like to struggle sometimes, but now there's a safe place to listen, share and be heard. Sign up at www.elefriends.org.uk
Rethink Siblings Support Group, York
The support group meets on the last Thursday of the month between 7-9pm. The location varies with each meeting so please call or email to find out where it will be held. Email: email@example.com or Phone/text: 07786447116